Cancellation & Refund Policy

1. Purpose

This Cancellation & Refund Policy (“Policy”) is designed to establish clear and fair terms relating to the termination of services, withdrawal from engagements, and conditions under which refunds may or may not be issued. The policy applies to all clients of Krivishkar Softwares (“Krivishkar Softwares”, “we”, “our”, or “us”) and forms an integral part of the overall Master Services Agreement (MSA), Statement of Work (SOW), or any other legally binding agreement executed between the Client and Krivishkar Softwares.

2. Scope of Applicability

This Policy applies to:

• Project-based Softwares development engagements
• Fixed-bid or milestone-based contracts
• Subscription or recurring services (e.g., maintenance, hosting, SaaS solutions)
• Consulting, training, or resource augmentation contracts.

3. Cancellation Policy

3.1. Project-Based Engagements

Pre-Execution Stage:

Cancellations requested prior to resource allocation or project kick-off are eligible for full refunds, excluding applicable administrative or processing charges (typically 3–5%).

Post-Execution (Active Projects):

If services have commenced, the client is liable to pay for:

• Resources utilized until the date of cancellation
• Work completed and approved deliverables
• Any committed third-party expenses

A pro-rata adjustment shall be made for partial milestones. Deliverables up to the point of cancellation shall be handed over upon final settlement.

Termination with Cause:

Either party may terminate the engagement for material breach, provided a written notice of 30 days is served, and an opportunity to cure the breach is granted.

3.2. Subscription Services (e.g., SaaS, Support, Maintenance)

Monthly Subscriptions:

Clients may cancel at any time via the client dashboard or official email. Cancellations are effective at the end of the current billing cycle. No refunds are provided for the ongoing month once access is granted.

Annual Subscriptions:

Early cancellation of prepaid annual plans will not result in any refund, unless:

• A service-level breach is acknowledged by Krivishkar Softwares
• A mutually agreed early termination clause exists in the commercial contract

3.3. Consulting, Training, and Ad-Hoc Services

Cancellations with 72 Hours’ Notice or More:

A full refund is provided for training or consulting appointments canceled at least 72 hours in advance.

Late Cancellations (Less than 72 Hours):

Subject to 50% retention to cover resource blocking and scheduling overhead.

No-Shows:

Marked as delivered and non-refundable.

4. Refund Policy

4.1. Eligibility Criteria

Refunds are processed only under the following conditions:

• Services have not been delivered in accordance with mutually agreed SOW or specifications
• Technical defects in deliverables have been acknowledged in writing by both parties
• Duplicate or excess payments made by the client
• Cancellation initiated by Krivishkar Softwares due to internal capacity or strategic decisions

4.2. Non-Eligibility

No refunds will be granted in the following scenarios:

• Change in client’s business objectives or internal restructuring
• Delays caused due to lack of feedback, documentation, or input from the client
• Disagreements on subjective preferences when services have been delivered as per the agreed scope
• Third-party dependency failures outside the control of Krivishkar Softwares

4.3. Refund Processing Timeline

Approved refund requests will be processed within 10–15 business days from the date of approval. Refunds will be made to the original method of payment or via bank transfer, based on client preference and feasibility. All bank charges, conversion fees, or intermediary charges (if applicable) will be deducted from the refunded amount.

5. Force Majeure

Neither party shall be liable for cancellation, delays, or failures in performance resulting from causes beyond its reasonable control including but not limited to: natural disasters, cyber-attacks, government actions, labor disputes, epidemics, or global pandemics.

6. Dispute Resolution

In the event of any dispute related to cancellation or refund:

• The matter shall first be addressed via mutual discussion between authorized representatives.
• If unresolved within 15 days, the issue shall be escalated to senior management or a designated mediator.
• Failing resolution, the dispute shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996 (or applicable local law), seated in Pune, Maharashtra.

7. Amendments

Krivishkar Softwares reserves the right to update, amend, or revise this Policy at any time, with prior notice of 15 calendar days. The revised Policy shall be published on the company website and/or client portal.